Cancellation & Refund Policy

Wintsum Tour and Travels



At Wintsum Tour and Travels, we understand that travel plans may change. This Cancellation & Refund Policy explains the terms, conditions, and procedures related to booking cancellations, refunds, and modifications. By confirming a booking with us, you agree to the policy outlined below.

1. Cancellation Request Process

All cancellation requests must be communicated in writing through our official email address or the authorized communication channel provided at the time of booking.

Each cancellation request must include the following details:

• Booking reference number
• Customer name and contact details
• Reason for cancellation (if applicable)

Requests without complete information may result in processing delays.

2. Cancellation Charges & Refund Eligibility

Cancellation charges and refund eligibility depend on the number of days remaining before the scheduled travel date. The following conditions apply:

a. More than 30 Days Before Travel

• A full refund will be issued.
• Non-refundable processing or administrative fees will be deducted, if applicable.
• Processing fees may include transaction charges or service-related costs disclosed during booking.

b. 15 to 30 Days Before Travel

• 50% of the total booking amount will be charged as a cancellation fee.
• The remaining 50% will be refunded to the customer.

c. Less than 15 Days Before Travel

• No refund will be issued.
• The entire booking amount will be forfeited.

3. Refund Processing

• Eligible refunds will be processed within 14 working days from the date the cancellation request is received and approved.
• Refunds will be credited to the original payment method used at the time of booking, unless otherwise agreed.
• The time taken for the refund to reflect in the customer’s account may vary depending on the bank or payment service provider.

4. Non-Refundable Components

Certain components of a booking may be non-refundable under all circumstances, including but not limited to:

• Processing or administrative fees
• Service charges
• Third-party costs such as hotel bookings, permits, or transport charges

These components will be clearly communicated during the booking process.

5. Booking Modifications

Customers may request modifications to their booking, such as changes in travel dates or services, subject to availability.

• Modification requests must be submitted in writing.
• Additional charges may apply depending on the nature of the change.
• All modification requests are subject to approval by Wintsum Tour and Travels.

6. Force Majeure / Unforeseen Circumstances

In cases of unforeseen events such as natural disasters, weather conditions, pandemics, government restrictions, or other force majeure situations, the cancellation policy may be revised at the discretion of the service provider.

Customers are advised to contact us directly to discuss available options in such situations.

7. No-Show Policy

If a customer fails to report or participate in the tour on the scheduled travel date without prior written notice:

• No refund will be provided.
• The full booking amount will be forfeited.

8. Contact Information

For cancellation requests, modifications, or policy-related inquiries, please contact us:

📧 Email: info@wintsumholidays.com

📞 Phone: +91-9086481672

📍 Address:

Main Chowk, Alamgari Bazar

Srinagar, Kashmir – 190011

9. Policy Updates

Wintsum Tour and Travels reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice.

Customers are encouraged to review this policy periodically or at the time of booking. By proceeding with a booking, the customer acknowledges and agrees to all terms outlined in this policy.